Legal
Terms & Conditions
1. Our brand and scope
Navvastram is a brand by Uniprint. These terms apply to purchases through this site, together with our Shipping, Return and Cancellation policies.
2. Product information
Check product descriptions, selected sizes, colours, options and measurements before ordering. Screen settings can affect colour appearance. This does not limit rights where goods are defective or materially different from their description.
3. Prices and offers
Prices are displayed in INR. Discounts, shipping fees and tax are shown at checkout. Offer eligibility, availability and final totals are checked when submitting the order. Support will contact you if an order cannot be fulfilled or a material pricing error needs resolution.
4. Online payments, PhonePe, Razorpay and COD
Available online payments are processed through PhonePe or Razorpay. Only methods displayed at checkout are offered for that order; availability depends on gateway, product and delivery settings. Prices and payable amounts are in INR. Use a payment instrument that you are authorized to use and check the final order amount before approving payment. The selected gateway's and bank's applicable payment terms govern their processing services; the store remains your contact for the goods, fulfilment and order-related remedies.
Where partial COD is offered, checkout displays the advance payable online and the balance payable on delivery. The advance is part of the total order price, not an additional charge. The required online payment or advance must be confirmed by server-side gateway verification before the order is processed. A payment screenshot, a browser redirect or an amount debited from your account alone does not establish a confirmed payment in our records.
If a payment fails, remains pending, is debited without a confirmed order, or appears duplicated, contact support with your order reference, gateway transaction reference, amount and transaction date. Do not share OTPs, CVVs, UPI PINs or banking passwords. Allow the payment status to be checked before attempting another payment. Payment and banking outages or processing delays may require reconciliation; we do not promise an automatic reversal or a fixed bank credit date.
Approved cancellations, refunds and remedies follow our Cancellation and Return policies and applicable consumer rights. For PhonePe or Razorpay payments, approved refunds are initiated through the relevant provider to the original payment method where supported. Only amounts actually received can be refunded; an unpaid COD balance is not a paid amount. A COD advance is not automatically forfeited. Support will confirm the refund amount and processing details; the provider and bank determine when the credit appears. Submitting a request on this website does not itself execute a refund.
Raise order or payment discrepancies with support so we can investigate and provide relevant records. You may also use the selected provider's or your bank's dispute process and other remedies available under applicable law. Payment confirmation does not remove your rights concerning defective, incorrect or misdescribed goods.
5. Customer responsibilities
Provide accurate contact and delivery details. Keep account credentials and private tracking links secure. Contact support promptly if order details need correction. Do not submit fraudulent reviews or misuse the website.
6. Returns and cancellation
Change-of-mind returns are not accepted. Items received damaged should be reported within four days of delivery with proof, following our Return Policy. Cancellation requests depend on fulfilment status and payment reconciliation.
7. Consumer rights and contact
Nothing in this policy limits rights or remedies available under applicable consumer law. Contact support for defective, incorrect, misdescribed or other legally protected claims even if the standard reporting period has passed. Contact support@navvastram.com or +91 98765 43210, quoting your order reference. Last updated: 19 October 2026.