Legal

Return & Damage Policy

1. Standard returns

Navvastram is a brand by Uniprint. Change-of-mind returns and exchanges solely for a preferred size, colour or style are not accepted. Check product details and measurements before ordering.

2. Damage reporting window

If an item arrives damaged, report it within four days of delivery with your order reference, a description of the damage, and clear photographs of the item, packaging and shipping label. An unboxing video may help if available, but it is not the only acceptable proof.

3. Request process

Send proof to support and submit the damage request on your order tracking page with the evidence reference. Keep the damaged item and packaging available for assessment. Do not wash, alter or discard evidence of the reported damage before review.

4. Assessment and return arrangements

Support will review the claim and provide return instructions and the appropriate remedy when approved or required by law. Do not send items back without confirmed instructions. Return arrangements and any applicable charges will be communicated before proceeding.

5. Refunds and COD advances

Only amounts actually received can be refunded. An uncollected COD balance is not a paid amount. Approved refunds use the original payment method where supported, or another agreed method for collected cash payments. Support will provide processing details; bank and provider posting times may vary.

6. Consumer rights and contact

Nothing in this policy limits rights or remedies available under applicable consumer law. Contact support for defective, incorrect, misdescribed or other legally protected claims even if the standard reporting period has passed. Contact support@navvastram.com or +91 98765 43210, quoting your order reference. Last updated: 14 October 2026.